Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jt17369958715@163.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jt17369958715@163.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jt17369958715@163.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jt17369958715@163.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jt17369958715@163.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jt17369958715@163.com.
Return policy
ResetTK accepts return as per the following policy:
Only defective/damaged products will be accepted for returns/refunds.
User need to raise an alert with us within 02 (two) days from the date of delivery for being eligible for the return.
Only those products will be eligible for return policies which are received by us within 10 days of the date of delivery.
ResetTK retains the right to examine whether the product returned is defective/damaged and based on the verification ResetTK will either reship/replace the product to the User.
In case product is defective or damaged, then the ResetTK team will replace and reship the product to the same shipping address of the User, subject to the availability of the stock of the product.
In case the returned product is not defective/damaged, then the User will be informed about the same and the same product will be reshipped to the shipping address of the order.
User will have to bear the shipment charges for the replaced/reshipped product.
If the product is unavailable in stock, then a request for the refund will be initiated and the same shall be informed to the User through registered email.
Refund policy
Only those products, which are returned from the customers as per the acceptable, return policy and for which the replacement is not possible, will be eligible for refund.
In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, ResetTK may, at its discretion, either contact the customer for instructions or cancel the order and notify customer of such cancellation. In such cases ResetTK will refund the charged amount to the customer (only for which the payment has already been received).
For Online Refund
In case the payment mode of the refunded order is Online (credit card/net banking) the amount will be refunded to the customer's card account from which amount was paid.
Refund will be done within 02 working days from the date of request of refund.
For online refund the transaction might take 3-5 working days to reflect into your account.
For Offline Refund
In case the payment mode of the refunded order is offline (COD/cheque/DD/any other offline payment mode) the refund will be through cheque.
Refund will be done within 02 working days from the date of request of refund.
Refund cheque will be sent to the billing address of the refunded order.