Cancellation & Returns Policy

Cancellation, returns and refunds

Cancellation before dispatch

You may request cancellation within 24 hours of placing an order, provided it has not already been dispatched. If dispatch has started, cancellation may not be possible.

7-day return request window

Submit an eligible return request within 7 days after delivery. Contact us before sending anything back. Unapproved returns or parcels sent to an unconfirmed address may not be accepted.

Eligibility

The item must be unused, in the condition received, and include its original packaging, accessories and proof of purchase. For a damaged, defective or incorrect item, provide the order number and clear photos or a short unedited video showing the issue and packaging.

Non-returnable items

Opened hygiene-sensitive or personal-care products, perishable items, customized goods, hazardous or flammable goods, gift cards, items damaged after delivery, and products missing original parts or packaging may not be eligible unless they arrived damaged, defective or incorrect. This does not limit rights available under applicable Indian consumer law.

Return shipping

If we confirm that an item arrived damaged, defective or incorrect, ResetTK will arrange or reimburse reasonable return shipping as instructed. For an approved non-defect or change-of-mind return, return shipping is the customer’s responsibility and the applicable cost will be explained before approval.

Inspection and refund timing

Inspection normally takes 2–3 business days after the returned item is received. If approved, the refund is initiated to the original Razorpay payment method within 5–7 business days. The bank, card issuer or UPI provider may take an additional 5–10 business days to post the credit. Original or return-shipping charges are not refundable unless the item was damaged, defective or incorrect.

Start a request

Use the Contact & Support form with your order number, reason and supporting photos or video when relevant.